The B Word Shop
Refund, Return, Shipping & Care Policy
Custom & Handmade Products
Every item sold by The B Word Shop is handmade and/or custom created specifically for each
customer. Because each item is made to order, all sales are final unless your order arrives
damaged, defective, or you receive the wrong item.
Returns & Refunds
We do not accept returns or offer refunds for buyer’s remorse, incorrect information submitted by
the customer, color variations caused by screen settings, or personalized/custom products once
production has begun. If you believe your item is defective or incorrect, you must contact us within 7
calendar days of delivery. An investigation will be conducted. You may be required to return the
product before a replacement or refund is approved. Refunds or replacements are issued only after
inspection confirms the issue.
Production Time
Our standard production time is up to 3 business days before shipment. This production window
begins only after all information required to complete your order has been received.
Personalization
If your order requires photos, names, dates, or other personalization, please email all required
information to Betty@TheBWord.shop. Your 3 business day production time begins when all
required files and information have been received.
Shipping
A flat shipping rate of $10.99 applies unless otherwise stated. Tracking information will be provided
when available.
Care Instructions
Hand wash only. Do not place sublimated drinkware in the dishwasher. Do not soak or leave items
submerged in water. Avoid prolonged exposure to excessive heat. Sublimation designs are
permanently infused into the product and, with proper care, will not peel or flake.
Customer Responsibility
Customers are responsible for reviewing spelling, dates, names, uploaded photographs, and
customization details before submitting an order. The B Word Shop is not responsible for
customer-submitted errors.
Lost, Stolen & Delayed Shipments
Once your package has been accepted by the shipping carrier, delivery is under the carrier’s
control. The B Word Shop is not responsible for packages that are lost, stolen after delivery,
delayed in transit, misdelivered by the carrier, or affected by weather or other circumstances
beyond our control. Customers should contact the shipping carrier to initiate any claims related to
shipping.
Contact Us
For questions regarding your order or to report a damaged or incorrect item, please contact
Betty@TheBWord.shop as soon as possible.
Thank you for supporting The B Word Shop. Every order is individually handcrafted with
care and attention to detail